by Barry Spiers
Date Added: Monday 23 April, 2012
Arrived quickly but the impeller was broken. I called to inform mx5parts but they would not send another until I returned this one, I find their lack of trust very annoying!! This was part of a large order costing £270, in addition to this part being broken there was also a missing part from the order (oil pump O Ring). This is the 3rd time I have had to return goods that were incorrect or broken, you really need to get a grip!!
I am seriously considering not using mx5parts again as their customer service has reduced dramatically over the last few months.
ps - I returned the water pump recorded next day delivery, it cost £9.05p and I want that money back!!
Editor Note: Sorry to hear you have experienced problems with this order and the service you recieved. Someone will be in touch with you very soon to get to discuss the situation and get the matter resolved.