Security of Credit Card
Payment Options
The
Scimitar International Web site
uses both the latest secure server
(SSL) technology and the latest
secure shopping system which
ensures that all relevant
information regarding credit card
details are safely encrypted and
processed only by Scimitar
International. For your added security, we are members of 'IMRG' (Interactive Media in Retail Group), a trade organisation that represents all the major UK on-line retailers and members of their 'ISIS' (Internet Shopping Is Safe) scheme.
We are also members of a consumer protection scheme accredited by TrustUK, an organisation endorsed by the UK Government to enable consumers to buy online with confidence. Please click the logos for more details.
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Unauthorised
use of Credit Cards
As
part of the OSCommerce community
we have a strict policy of
investigating all attempts at
ordering from our website by
unauthorised persons using stolen
credit card numbers. All
suspicious orders will be
investigated by sophisticated
means and if necessary the
information will be passed to the
relevant government agencies in
both this country and the
countries involved. We reserve the
right to double check all orders
and restrict shipping as and when
we choose.
Payment
Options
Credit/Debit Card
Via Secure Server
Credit/Debit
Card by Phone -during UK office
hours (+44(0)2392 644 588)
Credit/Debit Card by Fax +44
(0)2392 644 600
Currency
All prices
are displayed in GBP (Great
Britian Pound). You can select to
display prices in Euro. Prices
displayed in Euro are an
indication only, based on the
current exchange rate, your
payment card will be billed in
GBP.
All items sold
are subject to availability.
All offers are subject to
stock availability. We will of
course notify you immediately if
we have run out of any goods you
have ordered. We do operate a
'back-order' system, and should
a part be out of stock, we will
advise you with an expected
delivery date. Back-orders will
automatically be despatched as
soon as fresh stocks are
available. Please advise us if
this will not be satisfactory.
Product availability are subject
to change without notice.
Reconditioned
Exchange Items
All
reconditioned parts are sold on an
exchange basis. If the old unit is
not exchanged at the time of
purchase, a surcharge will be
added to the invoice, redeemable
when the old unit is received in a
reconditionable state. The
surcharge will be refunded in the
same form as it was charged
(cheque/cash/credit card). The
cost of return postage is the
responsibility of the customer.
Orders
We
will only process orders where
full authorisation of payment has
been obtained. We reserve the
right to refuse or restrict any
purchase.
Guarantees
Scimitar International guarantees
customer satisfaction. If you are
not completely satisfied with the
goods you have bought please
return them to us within 30 days
of delivery. You will receive a
full refund, providing the goods
are delivered in new condition. Sorry, but we can not refund the carriage costs.
Warranty
All
mechanical parts sold by Scimitar
International are covered by a
full 12 month/12,000 mile warranty
from the date of dispatch. This
warranty is limited to the value
of the part, and does not include
fitting costs or failure of
related components. In the event
of a complaint, please contact us
as soon as possible so that we can
remedy the situation speedily.
Descriptions
All product descriptions are given in good faith. All claims of effect of fitting uprated/improved/modified/lowered parts are based on the assumption that the vehicle is currently in factory standard trim for a standard model ie, not already modified and not factory special.
Damaged Goods
All
goods are carefully packaged
before dispatch. However,
accidents do happen. If your order
is damaged on delivery, please
contact us immediately, Any claim
for goods damaged in transit MUST
be made within 48 hours of
delivery. Please keep all
packaging for inspection at the
delivery address.
Return
Procedures of unwanted goods
In the highly unlikely event of
customer dissatisfaction please
return the goods to the following
address and e-mail us to tell us
about your reasons for doing so.
We are committed to providing you
a first class service.
Returns
Manager
Scimitar
International
1 Orion Court
5 Rodney Road
Portsmouth
Hampshire
PO4
8SZ
e-mail:
returns@mx5parts.co.uk
Sorry, but we can not refund the carriage costs. This policy does not
affect your UK statutory rights.
Return Procedures of
faulty goods
In the
highly unlikely event of being
sent faulty goods please return
the goods to the above address
with a description of the faults.
Where goods have been returned
faulty within 14 days after
purchase we will provide a full
refund including the cost of
postage.
Refunds
Refunds will be made within 30
days and in the same form as the
original charge
(cheque/cash/credit/debit card).
Exchange of Goods
We will be happy to exchange
any items you are not completely
satisfied with providing they are
returned to us within 30 days of
delivery. Please e-mail
sales@mx5parts.co.uk
for more info. Sorry, we will not be able to refund your return postage costs for an exchange.
Delivery
Times
It is our policy to
ensure you receive your goods as
quickly as possible. In most cases
we dispatch the orders the same
day or the day after the order has
been placed. Delivery usually
takes about 2 working days in the
UK, within 5 working days to
mainland Europe and the USA and
between 7 and 14 working days to
the rest of the world, depending
on the country you reside.
However, please allow 28 days for
delivery. The cost of delivery
also includes cost of packing.
Application of VAT
All prices shown are
inclusive of VAT (Value Added Tax)
unless otherwise stated. Orders
sent to counties outside the EU
are VAT free. Please note on
International shipments that the
recipient is responsible for any
local import duties and taxes that
may be charged.
Order
Chasing Enquiries
E-mail
orders@mx5parts.co.uk
or telephone Sales on 02392 644 588 Mon-Fri 9am-6pm
Data Protection
Your name, e-mail address and
other details will not be given to
a third party outside of Scimitar
International.
Customer
Service
If you have any
questions about our product range
(we have lots outside this
website) or wish to speak to us
please e-mail us at
sales@mx5parts.co.uk
or telephone one of our sales
staff on 02392 644 588
Mon-Fri 9am to 6pm
Suggestions
and Feedback
We value your
opinions of our website and would
be glad to receive feedback from
you whenever possible. Please
e-mail us at
feedback@mx5parts.co.uk
Complaints
Should
you have any complaints please
email us at:
complaints@mx5parts.co.uk
or telephone us on: 02392 644 588 (Mon-Fri 9am-6pm).We will
handle any complaint in a fair,
confidential and effective manner
within 5 working days. We will
keep you informed about the
progress and timescale to resolve
any dispute. As mentioned we would
appreciate our customers thoughts
and opinions of our website and
customer service so we can improve
any aspects of our company for the
benefit of our customers.
Applicable Law
These
terms and conditions, your order
and payment and the delivery of
the goods and services you order,
form the basis of a contract under
the law of England and Wales
between you the customer and
Scimitar International. Your
statutory rights under the law of
England and Wales are not affected
by these terms and conditions.
Registered Office and Deliveries only:
Scimitar InternationalLimited
4 Cluster Industrial Estate, 6 Rodney
Road, Portsmouth, Hampshire PO4
8ST
All customer enquiries and visitors to:
1 Orion Court, 5 Rodney Road, Portsmouth, Hampshire PO4 8SZ
Tel: 02392 644 588. Fax:
02392 644 600
(International:
+44 23 9264 4588)
E-mail
Sales@mx5parts.co.uk
Company Registration Number: 4314638
VAT Registration Number: GB 918 4675 89 |
