In the highly unlikely event of customer dissatisfaction please return the goods to the following address and e-mail us to tell us about your reasons for doing so. We are committed to providing you a first class service.
Returns Manager
Scimitar International
1 Orion Court
5 Rodney Road
Portsmouth
Hampshire
PO4 8SZ
e-mail: returns@mx5parts.co.uk
Sorry, but we can not refund the carriage costs. This policy does not affect your UK statutory rights.
Where applicable, you may cancel your order in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014.
You have the right to cancel this contract within 14 days without giving any reason. To exercise this right, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. Goods must returned to us in resaleable condition. Monies will be deducted from any refund should the goods have been used, or handled beyond what is considered acceptable to inspect them and decide on their suitability (i.e: what you would normally do when buying goods in a shop).
Return Procedures of faulty goods
In the highly unlikely event of being sent faulty goods please return the goods to the above address with a description of the faults. Where goods have been returned faulty within 14 days after purchase we will provide a full refund including the cost of postage.
Refunds
Refunds will be made within 30 days and in the same form as the original charge (cheque/cash/credit/debit card).
Exchange of Goods
We will be happy to exchange any items you are not completely satisfied with providing they are returned to us within 30 days of delivery. Please e-mail sales@mx5parts.co.uk for more info. Sorry, we will not be able to refund your return postage costs for an exchange.