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We
guarantee that you'll be
satisfied with mx5parts!
We are an independant, family
company, run by a dedicated team.
We aim to be the kind of
company that we'd like to deal
with if we were you. You have our
absolute commitment as fellow MX-5
owners, car nuts, internet
users and hard-working people that
you'll be satisfied with
mx5parts. If you're not, let us
know and we'll sort it out!
We
guarantee "always fair prices"
MX5parts maintains an everyday savings pricing policy. We watch other retailers closely and maintain competitive pricing. The internet being the beast it is means that any Tom, Dick or Henrietta can set up a website in their back room and charge bargain basement/off the back of a lorry (guv) prices. Often they will have no stock, no returns policy, questionable security, no guarantees and of course poor customer service. MX5parts strives to be open and honest, so we will never inflate our prices to set up an artificial 'sale' (a common - and illegal - retail practice).
It is inevitable in an open market like the internet that there will be some individuals selling some items cheaper than we do, and some selling them for more than we do, just as in the high street. We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices. We encourage our customers to shop around, but are very pleased to welcome them back again and again.
We
guarantee to despatch your order
when we say we will
If you order before 3pm, Monday
to Friday and we have your items
in stock , we'll despatch the
same day . If you order after
3pm, we'll still try to
despatch that day but, if we
can't, we'll despatch the
following day. Items ordered
after 3pm Friday or over a
weekend will be despatched
Monday. Items despatched on
Friday are for delivery the
following week. Items ordered
over a Bank Holiday will be
despatched the next working day.
MX5parts is constantly updated
to keep pace with changes in our
stock but demand is high and we
occasionally run out of popular
items. If we have run out of
stock and can't despatch your
order the next working day,
we'll email or phone you with a
revised despatch date. You can
then either accept the revised
dispatch date or cancel the
order, as you wish.
We
guarantee to replace any goods
which aren't suitable
We
guarantee to accept back any
goods that you do not want, are
not suitable, have changed your
mind about, infact, for ANY
reason, provided the goods reach
us within 30 days of dispatch
from us, in their original
condition and packaging. Please
tell us why you are returning
the items, just for our records.
The original purchase price of
the goods will be refunded on to
the card that was used for their
purchase. Sorry, but we can not
refund the carriage costs.
We
guarantee to sort out any problem
with your order
Just
contact us if you have any
problems with an order from
mx5parts. We'll tell you
exactly what steps we're going
to take to rectify the problem.
We
guarantee full warranty support on
all items
Just
contact us if you have a
warranty problem. All goods
supplied by mx5parts are from
official sources and are covered
by the normal manufacturers
warranty.
We
guarantee that we will only charge
your credit/switch card when your
goods are despatched
This
is your right under UK law and,
if we do anything else, it's
illegal!
We
guarantee that we won't pass your
email details on to anyone else
Absolutely
not. All your details are
treated as strictly
confidential. We're internet
users, too, and we know how
annoying unsolicited email can
be. We wouldn't risk annoying
you by being the cause of it.
We
guarantee that shopping with us is
safe
Our
website uses the very latest
secure server hardware and
software, and is certified
secure by Thawte. As added
security for you, we are members
of 'IMRG' (Interactive Media
in Retail Group), a trade
organisation that represents all
the major UK on-line retailers
and members of their 'ISIS'
(Internet Shopping Is Safe)
scheme. Alongside ISIS Code of Practice, we are members of IDIS, the official merchant accreditation scheme
for delivery standards and best practice for e-Commerce. Becoming members we aim to prove and offer the highest form of customer services.
Ordering
from mx5parts
ordering from mx5parts
is easy
in
fact, it's so easy that we don't
think you'll need any
instructions but here they are,
just in case
- find
an item you like
- choose
the colour/model, if applicable,
by clicking on the drop down
list to view the options, then
clicking again on the one you
require
- click
your left mouse button in the "ADD
TO BASKET" box below the
item and type the quantity you
require
- wherever
you are on mx5parts, you can add
items to your basket in the same
way
- you
can check the contents of your
basket and the total cost at any
time by clicking on the "view
your basket" button
- you
can remove items from your
basket or alter the quantity
required at any time.
- post
and packing costs will be shown
on your shopping basket
- click
the "checkout" button
when you finish shopping
- fill
in all the order details on the
secure form
If
you have any problems ordering
from mx5parts, send us an email to
sales@mx5parts.co.uk
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